Privacy Policy

Introduction

SignalEngineer GmbH ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our debt management services and visit our website at signalengineer.pro.

Data Controller Information

The data controller for your personal information is:

Data Collection

The data we collect includes personal information you provide directly to us and information automatically collected when you use our website and services. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Financial Information: Debt details, income information, financial goals (only when you engage our services)
• Communication Data: Records of your communications with us, including emails, phone calls, and consultation notes
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, referral sources
• Device Information: Device type, operating system, browser information

How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, and your consent where required. We use your personal information to:

• Provide debt management consulting services and financial advice
• Analyse your financial situation and recommend appropriate debt strategies
• Communicate with you about our services and respond to your enquiries
• Process payments and manage your account
• Improve our website and services based on usage patterns
• Comply with legal obligations and regulatory requirements
• Send you relevant information about our services (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, IT support)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: When you have given explicit consent for specific sharing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, regular security assessments, and restricted access to personal information on a need-to-know basis.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client financial data is typically retained for seven years after the conclusion of our services, as required by Austrian financial regulations. Website usage data is generally retained for up to two years.

Your Rights

Under the General Data Protection Regulation (GDPR) and Austrian data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Governing Law

This Privacy Policy is governed by Austrian law and the General Data Protection Regulation (GDPR). Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Austrian courts.